Last updated May 31, 2021
Once an order is placed, you'll receive an order confirmation to your account registered email. This email will outline the estimated processing time for your order. Orders typically take up to 7 to 10 days to be processed and shipped.
Once each item in your order is shipped, you'll receive a shipment notification to your account registered email. This email will provide you with the estimated delivery date for your item. This date will depend on your location and the location of the store.
You can also view these estimated dates under each item in your Order History. Typically after order is processed, it takes 10 to 15 business days to reach the customer. Some items are quicker than others.
Each item will also have a maximum delivery date backed by our Money Back Guarantee. We calculate a maximum delivery date for every item in case there are delays that are out of our control. If you don’t receive your item by the maximum delivery date, open a ticket in the app for a full refund.
If your item arrives and there's an issue, please contact our support team through your Order History. You can place your request for a return or a refund within 30 days of delivery date. For non-deliveries, you can place your refund request within 15 days past the maximum delivery date.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Many items can be returned within 15 days of delivery and are eligible for a refund. Some items are treated differently. See the Exceptions section below to learn more about which items are treated differently and how. No matter the item type, if an item arrives and it is defective, damaged or incorrect, it is eligible for a refund, but may need to be returned.
Please see below for more information on our return policy.
To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
530 Melrose Avenue
S. Plainfield, NJ 07080
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty (20) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Absent special circumstances, the following items are non-refundable:
Final Sale Items, such as items marked “Final Sale”, secondhand, and refurbished goods. Final Sale items are marked as such on their product pages. Final Sale items cannot be returned and are not eligible for a refund.
Household Supplies, such as cleaning supplies, toilet paper and more, cannot be returned and are not eligible for a refund.
Perishable Items, such as food, pet food, beverages, vitamins and supplements cannot be returned and are not eligible for a refund.
Personal Care Items, such as toothpaste, shampoos, deodorants, feminine hygiene products, soaps, cannot be returned and are not eligible for a refund.
Items or Services Covered by Merchant Policies. Certain merchants handle issues, returns or refunds in accordance with their own policies. If you are unable to resolve an issue with a merchant under its policies, you may report the problem to us and we will try to resolve it.
Orders begin processing shortly after they’ve been placed, so there is a short period where your order can be cancelled successfully via Customer Support. If the cancellation period has passed, you can always return your order for a full refund.
After your cancellation window closes, fulfillment of the order, including shipping in some cases, has typically begun. Therefore, after your cancellation window closes, we do not accept requests to return or refund items until the estimated delivery date has arrived.
Topsymart reserves the right to:
If you have any questions concerning our return policy, please contact us at:
+1 (302) 476-0712