Last updated May 31, 2021


SHIPPING


Once an order is placed, you'll receive an order confirmation to your account registered email. This email will outline the estimated processing time for your order. Orders typically take up to 7 to 10 days to be processed and shipped.

Once each item in your order is shipped, you'll receive a shipment notification to your account registered email. This email will provide you with the estimated delivery date for your item. This date will depend on your location and the location of the store.
You can also view these estimated dates under each item in your Order History. Typically after order is processed, it takes 10 to 15 business days to reach the customer. Some items are quicker than others.
Each item will also have a maximum delivery date backed by our Money Back Guarantee. We calculate a maximum delivery date for every item in case there are delays that are out of our control. If you don’t receive your item by the maximum delivery date, open a ticket in the app for a full refund. 

If your item arrives and there's an issue, please contact our support team through your Order History. You can place your request for a return or a refund within 30 days of delivery date. For non-deliveries, you can place your refund request within 15 days past the maximum delivery date.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Many items can be returned within 15 days of delivery and are eligible for a refund. Some items are treated differently. See the Exceptions section below to learn more about which items are treated differently and how. No matter the item type, if an item arrives and it is defective, damaged or incorrect, it is eligible for a refund, but may need to be returned.

Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Standard Returns
Please contact Support to begin the return and we will walk you through the process.
If the item is not subject to an exception, you must place your refund request within 30 days of delivery of the item. If, for some reason, your item does not arrive, you must place your refund request within 30 days of the latest estimated delivery date.
In certain cases, such as defective items, damaged items or items that are not what you ordered, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high value item that arrives defective, damaged or the wrong item), you may be required to return the item to receive a refund.
If you are required to return an item, you may be responsible for paying the return shipping costs.
Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.
Refunds are processed within 48 hours of the request if a return is not required. If a return is required, the refund will be processed once the item has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Topsymart, LLC
Attn: Returns
530 Melrose Avenue  
S. Plainfield, NJ 07080  
United States  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty (20) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


REFUND EXCEPTIONS    

Absent special circumstances, the following items are non-refundable:
Final Sale Items, such as items marked “Final Sale”, secondhand, and refurbished goods. Final Sale items are marked as such on their product pages. Final Sale items cannot be returned and are not eligible for a refund.
Household Supplies, such as cleaning supplies, toilet paper and more, cannot be returned and are not eligible for a refund.
Perishable Items, such as food, pet food, beverages, vitamins and supplements cannot be returned and are not eligible for a refund.
Personal Care Items, such as toothpaste, shampoos, deodorants, feminine hygiene products, soaps, cannot be returned and are not eligible for a refund.
Items or Services Covered by Merchant Policies. Certain merchants handle issues, returns or refunds in accordance with their own policies. If you are unable to resolve an issue with a merchant under its policies, you may report the problem to us and we will try to resolve it.
 

Cancellation

Orders begin processing shortly after they’ve been placed, so there is a short period where your order can be cancelled successfully via Customer Support. If the cancellation period has passed, you can always return your order for a full refund.

Cancellation Windows
After your cancellation window closes, fulfillment of the order, including shipping in some cases, has typically begun. Therefore, after your cancellation window closes, we do not accept requests to return or refund items until the estimated delivery date has arrived.

Topsymart reserves the right to:
Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Use
Limit customer support and refunds for abuse of these services or violations of the Terms of Use
Limit purchase activity in the marketplace apps if it in good faith suspects abuse of this Policy or violations of the Terms of Use    

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+1 (302) 476-0712
support@topsymart.com