Why does it show that a refund is being processed after my order cancellation?

It means your refund is currently being processed for you. Normally, it takes about 3-20 working days to receive it in your bank account. Please wait patiently for the refund.

How do I get a refund by credit card or debit card?

You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.
For more information about the refund status, please check the order details page on our website.
It normally takes 3-20 business days for refunds to be processed. 
If the refund status is marked as “Complete”, but you can’t find the payment in your bank account, please contact our Customer Service Team.

How can I get a refund if my credit card is no longer valid or has expired?

You will receive your refund on the same card that you used to pay for your order. To secure the safety of your account, we can't refund to other cards.
If your original card is not valid or if it has expired, please contact your card issuer for more information. Normally they receive the money on your behalf and transfer it to your bank account.

How can I get a refund if my bank has gone bankrupt?

Refunds can only be sent back to the account with which you used to make the payment. If your bank has gone bankrupt, please contact your card issuer directly for more information.

I have not received my refund on my credit card yet. What can I do?

If you paid with a credit card, the money will be refunded to your card. It usually takes around 3-15 business days for the money to arrive.
If the refund process is marked "complete" but it looks like you did not get your money back yet, please check your bank account first. Some refunds are booked on the date of the purchase. 
If after carefully checking your bank statement (as suggested above) you still cannot find your refund, please contact our customer service team.
Note:
1. The bank statement should have an official stamp.
2. Please provide a bank statement from 2 days before the purchase date until 10 business days after the (completed) refund date. For example, if you paid for an order on November 11 and your refund was completed on November 24, please send us the bank statement that shows payments from November 9 - December 8.
3. Mark the purchase of the specific order in your bank statement so that it easy for us to find.


Why is the refund lower than I expected?

Please note that the following costs cannot be refunded:
1. Currency conversion fees charged by your credit card issuer.
2.Credit card transaction fees.
3. Floating exchange rates.