What are supported shipping methods on Topsymart?
Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express etc.
Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Seller to send a message.

How do I find a product?
1. Type the name of the product you’re looking for into the search bar. You can search for products by name or features, such as brand, artist, part number, etc. 


2. If you have not decided what product you would like to find, you can try to search for the product in the categories section or our promotion product list under the search bar. 


3. Narrow your product search by using the advanced search tools.


A seller is not responding to me. What should I do?
If a seller has not responded within a reasonable time frame and if your query relates to an order, you can: 
a. Cancel the order
Once you have raised a cancellation request in the system, the system will cancel your order once the order processing time has run out.
b. Find another seller
If a seller has not responded within a reasonable timeframe, we suggest you find another seller offering the same product.
c. Open a Return
If you’re not satisfied with an order or it has not arrived, you can apply for a refund by opening a dispute via return. Please make sure you do this within the Buyer Protection period. 

How do I place an order?
1. When you’ve found a product you like, make sure you check product specifications such as size and color. You can also find more detailed information, such as sizing tables, if you scroll down the product detail page.
2. Some sellers also offer coupons. You can find them in their store and the product detail pages.
3. When you’re ready to place your order, you can click “Buy Now” and continue to the checkout, or you can add the product to your cart first and continue shopping.
4. If you want buy all the items in your cart, simply click “Buy All” to place your order

Note: once the order has been paid, you are unable to change the shipping address. However, you can contact the seller to send him/her any updates.

How do I set my shipping address?
Set your shipping address on the Address Book page in Account. 
1.    Sign into your account and go to Address Book  
2.    Add/Edit/Delete your addresses




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