I cannot sign in to my account. What can I do?

To sign into your account, please make sure you enter the correct registered email address (or Member ID) and password. Your password is case sensitive, so please check if your keyboard's Caps Lock light is on and also make sure there are no extra blank spaces in the password. Other solutions may include:
1. Delete cookies or change your browser
2. Try the Password Retrieval process
3. If you encounter an error message saying, “Sorry, you are not authorized to sign into this account”, please contact our customer service team
Note: check your email inbox. You may have missed important information regarding your account.


How do I register on Topsymart?
1. Click Register on the homepage or at the top right corner of any Topsymart page


2. Fill out details and valid email address


3. Verify with Captcha

My account is unavailable. What can I do?
There are many reasons for your account to be unavailable, such as:
1. Self-deactivation. In this case, we suggest you register a new account 
2. Deactivated due to trading rules violation
3. Due to security reasons, we temporarily locked your account to protect your information.

Note: check your email inbox. You may have missed important information regarding your account.

I mistakenly registered a seller account. What can I do?
If you mistakenly registered under a seller account, register again under a buyer account. You are unable to change the account from seller to buyer account.


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